Frequently Asked Questions
Find answers to common questions about using the Vet Center Connect Portal.
What you can do here
- Send and receive non-urgent secure messages
- Request an appointment
- Receive follow-up information
- Send and receive important documents
- Keep conversations organized with easy-to-follow message history
When not to use this portal
- If you're in crisis or having thoughts of suicide
- If you think your life or health is in danger
- For urgent medical needs
- Call 988 then Press 1 for the Veterans Crisis Line
- Call 911 for emergencies
What to expect
- Your care team typically responds within 2 business days
- All messages are secure and confidential
- You'll receive notifications when your team replies
- Your identity is verified through secure login
Sign in to the portal, click 'Create new request', select your topic, and write your request description. Your Vet Center team will respond within 2 business days. You can view all your requests and messages in the 'My requests' section of the Home Page.
This portal is for non-urgent needs only. If you're in crisis or having thoughts of suicide, call the Veterans Crisis Line at 988 then Press 1. For medical emergencies, call 911 or go to the nearest emergency room.
Your Vet Center care team typically responds within 2 business days. Response times may vary during holidays or high-volume periods. For urgent matters, please contact your Vet Center directly.
Yes, you can attach up to 5 files per message, with each file up to 10MB in size. Accepted file types include PDFs, images (JPG/JPEG, PNG), and common document formats (DOC, DOCX).
Yes, all messages sent through this portal are encrypted and secure. Your information is protected and only accessible to you and your authorized Vet Center care team. We follow strict privacy standards to keep your health information confidential.
